Refund Policy

We offer a 30-day right of withdrawal, which means you have 30 days from the time you received your item to request a return.

To be eligible for a return, the item must be in the same condition as you received it – unused, with tags and in the original packaging. You also need the receipt or proof of your purchase.

To initiate a return, you can contact us at info@shopnovatrends.com . Please note that returns should be sent to the following address: 26 Store Street, London, England WC1E 7BT

If your return is approved, we will send you a return label and instructions on how and where to send your package. Returns sent without a return request being made in advance will not be accepted.

If you have any questions about returns, you can contact us at any time at info@shopnovatrends.com .

Damages and problems Please check your order immediately upon receipt and contact us immediately if the product is defective, damaged or if you received the wrong product, so that we can evaluate and correct the problem.

Exceptions / Non-returnable goods Certain types of goods cannot be returned, such as food, flowers or plants, customized products (eg special orders or personal items) and hygiene items (eg cosmetic products). We also do not accept returns of hazardous substances, flammable liquids or gases. Contact us if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get the item you want is to return the existing item and, once the return has been approved, place a new order.

14-day right of cancellation within the EU Regardless of the above, you have the right to cancel or return your order within 14 days without giving any reason, if the goods are sent to the EU. As above, the item must be in the same condition as when you received it – unused, with tags and in the original packaging. You also need the receipt or proof of your purchase.

Refunds We will notify you when we have received and reviewed your return and let you know if the refund is approved or not. If approved, the refund will be automatically made to your original payment method within 10 business days. Keep in mind that it may take some time for your bank or credit card company to process and post the refund. If more than 15 working days have passed since we accepted your return, please contact us at info@shopnovatrends.com